Board Thread:Ask Questions/@comment-145.53.132.198-20190504103501/@comment-25646419-20190505012144

Yes, that account is banned. If you were suspended, upon logging in, you would see a notification that you were suspended, along with a timer.

Depending on the offense, the normal tiers would be:

However, with things like racism, pedophilia and anything along those lines - BMG doesn't want that kind of thing in their game which is supposed to be family friendly. You can try to appeal in the forums, but because you have multiple reports displaying this type of behavior, the odds aren't spectacularly high for the appeal to be granted. I'm going to post a template below: