Posted 4 hours ago by the Community Manager:
"Hey Townies,
We are still working through the backlog of emails related to password resets. It seems many users either used fake emails, emails they not longer have access to, or misspelled their email on account creation. There are also a small number of users who's accounts did not get properly entered into our system, and are missing an email. After talking about the backlog with the rest of the team, and discussing some options to make things easier for all of you we came up with an idea.
When Facebook and Steam users log in using the one click login their respective IDs are sent down, and this can't really be faked. We decided to change up the lock out system some for these kinds of users, so that If they use this method they can still login. If you try to login through the normal path by entering your information in though you will still be locked out until you change your password.
We will continue to work through the emails as fast as we can, and I now have some back up to help me work through it. Be aware that we are a small company of only 5 people, and normally it is just my job to handle Facebook, Twitter, and emails, but our COO is giving me some help since even with working 12-16 hour days It's all I can do to keep the number of unread emails from going up. With his help we are starting to make a real dent now though, and we hope to be caught up before the end of the week."